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How do you handle dashboards when volume tripled after launch?

carl_marsh_026d1

Posting this for our SMB tier. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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Comments

nina_boyd_e5a57

Curious what cadence you landed on. We over-asked and the health score tanked.

ravi_voss_d03dc

Worth checking your churn window. Ours was skewed until we narrowed it.

liam_dunn_831f1

We hit this too. Scoping the in-app survey to trial users first made it manageable.

diego_vance_d4ece

Have you tried routing it through Jira? Fixed the the health score gap for us.

hana_trin_5afe7

Curious what cadence you landed on. We over-asked and churn tanked.

nadia_webb_02ea8

+1. The Zapier step is where ours kept breaking.