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Small win: segments caught a churn risk early

felix_calvi_d2744

Trying to get response routing right for self-serve users. The defaults don't quite fit. What did you change?

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hana_marsh_5cb44

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

liam_soto_9a627

Honestly segments didn't move churn for us. Intercom did more.

yuki_vance_26b7f

We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.

jack_trin_37131

We measure NPS weekly now and it's made journey alerts decisions much easier.

paul_soto_0cc90

Following. We're about to do the same thing for enterprise accounts.

esme_rourke_ec05b

Following. We're about to do the same thing for self-serve users.