We're working through the in-app survey and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
Worth checking your churn window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the in-app survey being too broad.
We measure NPS weekly now and it's made journey mapping decisions much easier.
