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Small win: response routing caught a churn risk early

omar_lund_5dcb6

We're working through journey mapping and we added a second product line. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

nadia_holt_4588d

Honestly CSAT surveys didn't move the health score for us. Jira did more.

zoe_voss_298ee

+1. The Jira step is where ours kept breaking.

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