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Intercom vs Slack for pushing the in-app survey data?

nina_soto_513bd

Posting this for self-serve users. We care most about NPS and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

tom_mehta_0b825

Following. We're about to do the same thing for trial users.

sam_quinn_a223e

Honestly journey mapping didn't move time-to-resolution for us. Salesforce did more.

omar_quinn_57b0c

Worth checking your the health score window. Ours was skewed until we narrowed it.

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