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Small win: journey mapping caught a churn risk early

elena_dunn_33607

Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?

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esme_sato_c5e36

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

omar_nair_67ee0

Curious what cadence you landed on. We over-asked and CSAT tanked.

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