We're working through NPS surveys and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
+1. The Zapier step is where ours kept breaking.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.
