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Jira vs Intercom for pushing CSAT surveys data?

nina_vance_c04c2

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

felix_reyes_392cd

+1. The Segment step is where ours kept breaking.

bea_mehta_ab032

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

cole_pace_a4acc

Same setup here. In our case it came down to segments being too broad.

dana_quinn_cb951

Honestly session replay didn't move CSAT for us. Zapier did more.

aisha_mehta_f24ed

+1. The Microsoft Teams step is where ours kept breaking.

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