We're working through session replay and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?
+1. The Snowflake step is where ours kept breaking.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to NPS surveys being too broad.
Spent a week on this. The fix was tying journey mapping to the account owner field.
