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Moved time-to-resolution with NPS surveys — here's our setup

gus_pratt_20bca

Posting this for enterprise accounts. We care most about CES and I'm not sure CSAT surveys is the lever. Talk me out of it?

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liam_pratt_802e2

Spent a week on this. The fix was tying the in-app survey to the account owner field.

ivy_holt_58928

Spent a week on this. The fix was tying CES tracking to the account owner field.

wade_trin_45fca

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

diego_reyes_e11f0

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

priya_vance_a99ce

Spent a week on this. The fix was tying segments to the account owner field.

liam_pace_d8646

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.