Posting this for renewals at risk. We care most about response rate and I'm not sure the feedback widget is the lever. Talk me out of it?
Same setup here. In our case it came down to the feedback widget being too broad.
Have you tried routing it through Slack? Fixed the CSAT gap for us.
+1. The Zapier step is where ours kept breaking.
+1. The Microsoft Teams step is where ours kept breaking.