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Is there a way to break out response rate by self-serve users?

zoe_akoto_a1b77

Posting this for enterprise accounts. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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Response Rate

Comments

omar_frei_e126d

Following. We're about to do the same thing for self-serve users.

wade_vance_b2506

Curious what cadence you landed on. We over-asked and response rate tanked.

theo_reyes_910c0

+1. The Intercom step is where ours kept breaking.

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