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Stopping response rate from sliding after we moved to a quarterly cadence?

priya_nair_c0df7

Half our team lives in Zendesk, so getting the in-app survey data in there matters. How clean has that been for you?

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Response Rate

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marcus_boyd_04958

Spent a week on this. The fix was tying auto-theming to the account owner field.

bea_pace_957d1

We measure response rate weekly now and it's made the in-app survey decisions much easier.

liam_voss_25126

+1. The Intercom step is where ours kept breaking.

carl_quinn_a1184

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

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