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Our the health score review template

elena_webb_f914c

Posting this for enterprise accounts. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

zoe_pace_7b60f

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

priya_mehta_75994

+1. The Snowflake step is where ours kept breaking.

paul_dunn_07ec8

We measure CES weekly now and it's made response routing decisions much easier.

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