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Template: closing the loop on enterprise accounts in 24h

gus_webb_349d0

Posting this for trial users. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?

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hana_okafor_fd5f2

Spent a week on this. The fix was tying the feedback widget to the account owner field.

felix_akoto_b28a9

Curious what cadence you landed on. We over-asked and renewal rate tanked.

sam_carr_6de08

Curious what cadence you landed on. We over-asked and NPS tanked.

felix_holt_bb07c

Have you tried routing it through HubSpot? Fixed the CES gap for us.

paul_voss_f0b4b

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

mira_webb_fbffb

Have you tried routing it through Jira? Fixed the response rate gap for us.

priya_boyd_f2e1b

Curious what cadence you landed on. We over-asked and CES tanked.

mira_lund_e159a

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.