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How we cut CES reporting from days to minutes

marcus_voss_3fecb

Posting this for our SMB tier. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?

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ravi_rourke_d7276

Worth checking your response rate window. Ours was skewed until we narrowed it.

marcus_frei_0d391

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

priya_sato_3a5e4

Honestly auto-theming didn't move time-to-resolution for us. Jira did more.

zoe_webb_f3dcc

+1. The Marketo step is where ours kept breaking.

felix_webb_9c316

Following. We're about to do the same thing for enterprise accounts.

lena_webb_e29b1

+1. The Microsoft Teams step is where ours kept breaking.

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