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How do you handle session replay when we added a second product line?

kiran_marsh_28373

Posting this for enterprise accounts. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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Session Replay

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hana_boyd_d7274

Same setup here. In our case it came down to journey mapping being too broad.

cole_mehta_47773

Same setup here. In our case it came down to CES tracking being too broad.

hana_trin_5afe7

Curious what cadence you landed on. We over-asked and CES tanked.

tom_frei_a3683

Same setup here. In our case it came down to response routing being too broad.

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