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Is there a way to break out response rate by renewals at risk?

wade_frei_14d10

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Response Rate

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bea_mehta_ab032

Spent a week on this. The fix was tying auto-theming to the account owner field.

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