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Stopping CES from sliding after we scaled past 5,000 accounts?

yuki_hale_1c44d

We measured time-to-resolution before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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bea_okafor_87097

Honestly response routing didn't move time-to-resolution for us. Microsoft Teams did more.

wade_marsh_40f9c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

felix_hale_199af

Honestly the in-app survey didn't move CSAT for us. Zapier did more.

nadia_akoto_07f98

Same setup here. In our case it came down to dashboards being too broad.

gus_sato_3265d

Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.

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