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Getting journey alerts into Microsoft Teams cleanly

kiran_marsh_d87d3

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

sam_akoto_e1f15

Honestly the in-app survey didn't move NPS for us. Marketo did more.

carl_boyd_6f3bc

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.

jack_sato_b9b73

We hit this too. Scoping dashboards to self-serve users first made it manageable.

tara_rourke_3253b

Spent a week on this. The fix was tying auto-theming to the account owner field.

ivy_sato_e47ca

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.