Half our team lives in Microsoft Teams, so getting the in-app survey data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
We hit this too. Scoping session replay to our SMB tier first made it manageable.
Worth checking your CES window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to NPS surveys being too broad.
