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Reusable journey mapping setup we share with new CSMs

maya_vance_8d368

Half our team lives in Slack, so getting the in-app survey data in there matters. How clean has that been for you?

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lena_reyes_0a48e

+1. The Segment step is where ours kept breaking.

ivy_sato_ca265

Same setup here. In our case it came down to session replay being too broad.

gus_nair_0f1d9

Have you tried routing it through Zapier? Fixed the NPS gap for us.

bea_dunn_11ddd

Following. We're about to do the same thing for enterprise accounts.

priya_lund_72650

+1. The Slack step is where ours kept breaking.

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