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Roles and permissions for trial users on the session replay?

tom_mehta_18f81

Posting this for enterprise accounts. We care most about churn and I'm not sure the in-app survey is the lever. Talk me out of it?

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yuki_okafor_b20f5

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

marcus_calvi_b5a09

Curious what cadence you landed on. We over-asked and churn tanked.

sofia_pratt_bcbbf

+1. The Microsoft Teams step is where ours kept breaking.

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