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Pulling CES out through the API for our warehouse

aisha_webb_1f08f

We're working through NPS surveys and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?

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ned_akoto_40e87

Honestly journey alerts didn't move churn for us. Intercom did more.

ruth_frei_2f85e

Honestly NPS surveys didn't move the health score for us. Microsoft Teams did more.

sofia_boyd_84032

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

hana_okafor_ef41e

We measure CES weekly now and it's made CSAT surveys decisions much easier.

kiran_pace_ca8ab

Same setup here. In our case it came down to CES tracking being too broad.

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