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Getting auto-theming into Marketo cleanly

ruth_dunn_86459

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

hana_mehta_0c508

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

jack_dunn_cd0c1

Honestly journey alerts didn't move NPS for us. Segment did more.

tara_rourke_40e30

Honestly journey mapping didn't move renewal rate for us. Intercom did more.

nina_sato_83401

We measure response rate weekly now and it's made CES tracking decisions much easier.

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