Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Same setup here. In our case it came down to segments being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We measure renewal rate weekly now and it's made segments decisions much easier.
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.
