Half our team lives in Microsoft Teams, so getting session replay data in there matters. How clean has that been for you?
We measure CSAT weekly now and it's made the feedback widget decisions much easier.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to CSAT surveys being too broad.
Honestly journey mapping didn't move NPS for us. Slack did more.