Posting this for new onboarding cohorts. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Have you tried routing it through Slack? Fixed the NPS gap for us.
We hit this too. Scoping journey mapping to trial users first made it manageable.
