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Small win: CSAT surveys caught a churn risk early

marcus_pace_49bb8

Trying to get journey alerts right for renewals at risk. The defaults don't quite fit. What did you change?

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ruth_soto_71774

Worth checking your CES window. Ours was skewed until we narrowed it.

ned_pratt_0d140

Curious what cadence you landed on. We over-asked and CES tanked.

esme_sato_cea03

Same setup here. In our case it came down to journey mapping being too broad.

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