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Is there a way to break out renewal rate by trial users?

mira_holt_5ff6d

Posting this for renewals at risk. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?

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Comments

ivy_voss_4ec7e

Honestly response routing didn't move renewal rate for us. Jira did more.

wade_vance_6e5ed

Same setup here. In our case it came down to the feedback widget being too broad.

mira_marsh_f31a9

+1. The Jira step is where ours kept breaking.

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