We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
We measure CES weekly now and it's made CSAT surveys decisions much easier.
We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for renewals at risk.
