We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?
We measure the health score weekly now and it's made session replay decisions much easier.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Following. We're about to do the same thing for renewals at risk.
