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Zendesk sync dropping churn — anyone seen this?

hana_pace_50b43

Posting this for self-serve users. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

ravi_marsh_51f66

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ravi_quinn_c20aa

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

paul_frei_46219

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

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