We're working through response routing and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Following. We're about to do the same thing for self-serve users.
+1. The Intercom step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and response rate tanked.
We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.
