We're working through auto-theming and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Have you tried routing it through Zapier? Fixed the CSAT gap for us.
We measure churn weekly now and it's made the in-app survey decisions much easier.
Same setup here. In our case it came down to session replay being too broad.
We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.
