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NPS surveys behaving oddly since we scaled past 5,000 accounts — ideas?

omar_reyes_e5741

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a response routing config issue or are we reading it wrong?

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mira_marsh_afcf4

Honestly journey mapping didn't move renewal rate for us. Zendesk did more.

liam_lund_38827

+1. The Zapier step is where ours kept breaking.

theo_carr_d3e98

We measure response rate weekly now and it's made response routing decisions much easier.

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