Half our team lives in Segment, so getting auto-theming data in there matters. How clean has that been for you?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.
Worth checking your the health score window. Ours was skewed until we narrowed it.