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Stopping response rate from sliding after we scaled past 5,000 accounts?

wade_okafor_e86e8

We measured CSAT before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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ruth_dunn_a2dc7

We hit this too. Scoping NPS surveys to trial users first made it manageable.

ned_rourke_f3471

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

lena_sato_0666e

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

sam_pace_ed5b2

Honestly the feedback widget didn't move churn for us. Microsoft Teams did more.

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