We measured CES before and after turning on session replay. The result surprised us. Anyone seen the same?
We hit this too. Scoping segments to self-serve users first made it manageable.
Honestly response routing didn't move the health score for us. Intercom did more.
Honestly CSAT surveys didn't move response rate for us. Segment did more.
Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.