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Segment vs Segment for pushing auto-theming data?

jack_quinn_816e2

We measured time-to-resolution before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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zoe_frei_87e77

Curious what cadence you landed on. We over-asked and NPS tanked.

owen_mehta_3abcc

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

paul_boyd_d3e37

Worth checking your response rate window. Ours was skewed until we narrowed it.

maya_voss_795a7

Honestly journey mapping didn't move CSAT for us. Snowflake did more.

maya_ng_7e916

Following. We're about to do the same thing for renewals at risk.

esme_sato_e6049

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.