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Jira vs Segment for pushing auto-theming data?

dana_holt_b60c7

Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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wade_voss_c302c

+1. The Marketo step is where ours kept breaking.

zoe_holt_c9f17

Following. We're about to do the same thing for trial users.

esme_rourke_079d9

We hit this too. Scoping response routing to self-serve users first made it manageable.

elena_calvi_ffba8

Following. We're about to do the same thing for renewals at risk.

kiran_webb_19549

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

yuki_mehta_00b86

Same setup here. In our case it came down to the feedback widget being too broad.

ravi_vance_93ae5

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.