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Small win: CES tracking caught a churn risk early

diego_rourke_3e38b

Trying to get the in-app survey right for renewals at risk. The defaults don't quite fit. What did you change?

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dana_carr_67f8c

Curious what cadence you landed on. We over-asked and CSAT tanked.

paul_nair_9f508

We hit this too. Scoping segments to renewals at risk first made it manageable.

theo_voss_4bd87

Same setup here. In our case it came down to response routing being too broad.

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