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What worked for us setting up the feedback widget

carl_rourke_8ac57

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

liam_carr_6e79f

Have you tried routing it through Slack? Fixed the response rate gap for us.

tom_nair_04a45

Worth checking your response rate window. Ours was skewed until we narrowed it.

marcus_quinn_67287

Curious what cadence you landed on. We over-asked and the health score tanked.

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