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Zendesk sync dropping renewal rate — anyone seen this?

sam_quinn_a223e

Posting this for new onboarding cohorts. We care most about churn and I'm not sure the in-app survey is the lever. Talk me out of it?

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owen_mehta_a0d56

Honestly auto-theming didn't move renewal rate for us. Snowflake did more.

tara_quinn_c0970

Following. We're about to do the same thing for our SMB tier.

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