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Segment vs Segment for pushing CES tracking data?

nadia_frei_a0823

Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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owen_holt_686bb

Spent a week on this. The fix was tying dashboards to the account owner field.

theo_webb_5b549

Have you tried routing it through Snowflake? Fixed the CES gap for us.

dana_holt_66915

+1. The Zapier step is where ours kept breaking.

mira_calvi_02ffc

Following. We're about to do the same thing for renewals at risk.

owen_marsh_e3b2c

Same setup here. In our case it came down to journey mapping being too broad.

kiran_pace_02a21

Curious what cadence you landed on. We over-asked and CSAT tanked.

ruth_carr_2a1d0

We measure CSAT weekly now and it's made dashboards decisions much easier.