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Stopping CES from sliding after we moved to a quarterly cadence?

aisha_calvi_6ce5c

We measured the health score before and after turning on dashboards. The result surprised us. Anyone seen the same?

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sam_soto_dc2b2

+1. The Zendesk step is where ours kept breaking.

dana_calvi_78c8a

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

owen_holt_1d1de

Have you tried routing it through Marketo? Fixed the CES gap for us.

zoe_webb_4a890

Worth checking your NPS window. Ours was skewed until we narrowed it.

tom_rourke_e7a29

Have you tried routing it through Jira? Fixed the churn gap for us.

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