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SSO question affecting who sees the feedback widget

nadia_frei_6dcec

We measured CSAT before and after turning on dashboards. The result surprised us. Anyone seen the same?

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diego_carr_554a8

+1. The Zendesk step is where ours kept breaking.

lena_reyes_35fe5

Curious what cadence you landed on. We over-asked and the health score tanked.

sofia_webb_31b67

Spent a week on this. The fix was tying the feedback widget to the account owner field.

kiran_sato_86bf3

Worth checking your NPS window. Ours was skewed until we narrowed it.

tara_ng_c88cc

Curious what cadence you landed on. We over-asked and renewal rate tanked.

zoe_webb_b3abb

Spent a week on this. The fix was tying response routing to the account owner field.

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