We're working through segments and volume tripled after launch. Curious how others have handled it, especially around the health score. Any rules of thumb?
Have you tried routing it through Jira? Fixed the CES gap for us.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
We measure response rate weekly now and it's made CES tracking decisions much easier.
Same setup here. In our case it came down to segments being too broad.
+1. The Marketo step is where ours kept breaking.
