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Salesforce vs Slack for pushing CES tracking data?

priya_hale_84e64

We measured renewal rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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nadia_carr_d56c0

+1. The Zendesk step is where ours kept breaking.

paul_pratt_3aac9

Curious what cadence you landed on. We over-asked and churn tanked.

tom_pratt_8f12a

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

tom_pratt_cb96b

Worth checking your CES window. Ours was skewed until we narrowed it.

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