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Best way to set up CES tracking for new onboarding cohorts?

yuki_soto_c2207

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Comments

priya_boyd_cfabc

Honestly the feedback widget didn't move renewal rate for us. Microsoft Teams did more.

esme_dunn_aba11

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

omar_webb_89bb6

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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